Job expirat
Role:
Respond to and troubleshoot member issues to achieve an optimized member experience and increased survey completion rate across all panels.
Specific functions:
- Respond to panelist e-mails, resolve panelist problems, and escalate any issues to the appropriate internal personnel and teams
- Perform user testing of panel websites and report findings to appropriate persons
- Translate and coordinate the invitation creation process for specified languages
- Perform and coordinate fraud checks within our panels
- Coordinate problem escalation and make sure that urgent issues are communicated promptly
- Keep the Team Leader and Panel Director up-to-date on major panel trends and issues observed by the support team
- Ensure the fulfillment of service requirements set by the Panel Director (e.g. a maximum response time)
Requirements:
- Your proficiency in English and a secondary language, (like GERMAN, SPANISH, RUSSIAN, FRENCH or other) makes all the difference!
- College graduates available for a full-time job
- The ideal candidates are graduates of linguistics and literature or a graduate with proficient language skills.
- Competence in Microsoft Office and ability to learn new computer applications
- A proactive approach to problem resolution
- Excellent organizational, time-management, and prioritization skills
- Great opportunities for career development
- Attractive salary package, performance bonus, salary overdraft, meal tickets
- A chance to work in a truly multinational company, as part of a young and dynamic team
- Top office facilities and equipment
- Sport facilities
Ciao Surveys GmbH is the leading European supplier of Online Market Research samples. Its worldwide network offers Market Research Clients access to millions of survey participants. Additionally Ciao Surveys provides professional technical programming as well as hosting of multiple Online Market Research Tools. Ciao Surveys is the European subsidiary of Greenfield Online, Inc. (recently acquired by Toluna Group)) with offices in Munich, London, Paris, Amsterdam, Sydney and Timisoara. For more details, please visit us at www.ciao-surveys.com.
