Job expirat
To complete our team, based in Timisoara and support our growth in Europe, we are looking for a Community Manager.
The Community Manager's goal is to respond to members e-mails, resolve members problems and
escalate any issues to the appropriate internal personnel and teams.
Your main tasks will be, to:
• Respond to panelist e-mails, resolve panelist problems and escalate any issues to the
appropriate internal personnel and teams;
• Perform thorough user account & activity verifications ( in the database/tools and on the site);
• Perform end user testing of panel websites and report findings to the appropriate persons;
• Research, coordinate and escalate fraud checks within members groups as needed.
• You have graduated from University (preferably with focus on linguistics and literature or
graduates with proficient language skills;) or you already have work experience in the
market research environment.
a Mandatory excellent level of English language
Competence in Microsoft Office and ability to learn new computer applications;
A proactive approach to problem resolution;
Excellent organizational, time-management and prioritization skills.
• Training opportunities and career development plan
• Competitive financial package: salary, performance bonus, meal tickets and sport allowance
a Private medical plan insurance
Exceptional office comfort: top office facilities and equipment, central building office
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
