02-05-2009 | EXPIRA LA 08-05-2009
Job expirat
Applications Software Group offers services in wireless & wireline carrier networks as well as in convergent networks. Non-exclusive list of such services include content management & access, mobile TV, enabling service for mobile virtual network operators (MVNOs), IN services, IMS services.
The team is responsible for global delivery of the managed & hosted service linked to a set of agreed KPI’s/SLA’s
Job Description
To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
Duties and Responsibilities
• Definition of service level agreements (SLA’S) related to contracted services.
• Maintain the 3rd party SLAs inventory
• To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
• Ensure SLA’s are achieved and client expectations are met (or exceeded).
• Ensure quality and profitable services are performed to the agreed SLA.
• Prepare status reports for Customer.
• Identify current status of Customer expectations and satisfaction levels.
• To provide reports to an agreed schedule (or on request), including management and account performance reports.
• Adherence to ITIL Service Management processes.
• To maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the market place.
• Actively participate in the NOEC team meetings.
• Actively participate in the Change Advisory Board (CAB) meetings.
• Must be available on-call for major escalation.
The jobs are available in Timisoara.
Skills / Attributes Required
• Demonstrable experience of working in an IT Service management capacity.
• Experience of managing suppliers in outsourcing contracts
• Proven people management skills.
• ITIL Service Delivery qualification is desirable.
• Excellent communication skills.
• Experience in using CRM tools and Business Object reporting
We are looking for an autonomous, self driven person, with team spirit and customer oriented.
- Professional training and development
- Salary offered: according to the professional experience
- Medical care, restaurant tickets, sports programs, excellent conditions for housing loans etc.
Alcatel-Lucent is the first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry.
Alcatel-Lucent is the most important IT&C “turn-key” solutions provider in Romania, with a complex activity consisting in research & development, design, installing, maintenance and consulting.
Please visit this site regularly for new employment opportunities. You may apply for a job online on this site or send your CV to myjob@alcatel-lucent.ro
