What you will do
use your undivided attention to provide our customer with an appropriate responds via phone, email or chat;
are able to make an administrative follow up of these client contacts at the same time;
are driven to contact clients proactively;
find it easy to identify and assess customers’ needs to achieve satisfaction;
handle returns and claims;
create and analyse replacements, refunds and claims;
are not afraid to escalate issues;
are ok with checking the quality of interaction with customer via phone and email.
your German verbal and written skills are flawless;
your English verbal and written skills are very good;
your experienced in client contact;
you are known for your enthusiastic personality;
you are clever in working with computers and MS Office;
and available 40 hours per week.
We are looking forward to receive your online application. Please don’t hesitate to contact our recruiter Ioan Serban/ +40786 781 362 / for more information.
vidaXL Center SRL | Braila 12 | Targu Mures | Romania
vidaXL is a rapidly growing international online retailer. Our success is based on our belief that things can always be better and more affordable: ‘Expect more', as nobody likes to pay too much for products. We are continuously expanding our product range and offer the best products for the best price. We like to go the extra mile for our customers by improving popular products and making them even cheaper.
With our own vidaXL brand, we offer customers the most extensive range of products that are hard to find and/or a lot more expensive at other sellers . With our slogan ‘Impossible? Think again!’ we strive to keep exceeding our customers’ expectations. That is a promise they can hold us to.
vidaXL has created an effective online retail network that enables all customers in Europe, Australia and the United States to acquire products for in and around the house at competitive prices. In addition, our knowledge, experience and logistic network enable other online retailers to grow along with vidaXL.
Site web: https://corporate.vidaxl.com/#vacancies