Job expirat
As the main interface between Carpatair and the customers, you will be responsible for providing a prompt and courteous ticketing and check-in service to our passengers.
Responsibilities:
- Issue tickets correctly, having checked all rules
- Answer ticketing phone calls and apply a helpful and friendly manner with agents at all times
- Keep up-to-date with all ticketing and airfare info
- Share with all ticketers any new info you find
- Check-in passengers (passenger service handling and information, seat assignment, baggage registration, and checking of the passengers¿ proper travel documents)
- Board departing flights
- Meet arriving flights
- Help customers with special needs such as the elderly, unaccompanied children or physically disabled passengers
- On any day you could find yourself in the situation of dealing with disruption caused by a variety of factors. Your role is critical in ensuring that our customers are kept informed and that they receive the highest levels of customer service while at the same time working with our service partners to reduce any inconvenience.
Personal qualities
- Friendly and warm personality
- Competent in handling difficult situations
- Able to communicate effectively with people from all parts of the world
- Able to remain calm and efficient under pressure
- Willing to treat everyone as an individual
- Supportive of colleagues
- Experience in ticketing/ check-in is a plus
- Charisma, natural radiance, and a well-groomed appearance
- Good knowledge of English is a must
- Good knowledge of Italian/ German is a plus
- Strong multitasking abilities
- Exceptional attention to detail
- Proficiency in PC-based applications
- Availability for extended work schedule (shifts)
Only successful applicants will be invited to an interview.
Regional airline providing connections to Italy and Germany, through its hub in Timisoara. Carpatair has also developed its own services (passenger handling, ramp handling, catering), thus controlling almost the entire travel experience offered to its passengers.
Our human resources department is constantly looking for outstanding individuals, with strong professional ambitions. We value and reward excellent results, and would be happy to have you in our team.