Job expirat
-Commerce Graduate with 2-3 years of experience; Post Graduate - 3-4 Years, Professional post qualification Experience 2-3 Years
-Excellent oral and written Communication Skills, both in DUTCH and ENGLISH.
-Good Team Handling Skills.
PRINCIPAL RESPONSIBLITIES
- First point of contact for al esclations for his/her span of control
- Co-ordinate with on-shore buddies, customer, plan to ensure completion of daily tasks
- SLA Delivery - to meet and exceed expectation
- Attend calls of of team/customer
- To ensure adequate back up is in place for each processor
- Assist GL/SGL in quality audits and improvement projects
- Handholding and refresher training for the team. Ability to back up if required
CRITICAL SKILLS REQUIRED
-Leadership skills, logical thinker and proactive
-Excellent verbal ,written communication & presentation skills including MS excel skills
-Good Interpersonal & people management skills with good problem solving approach.
-Commitment to meet targets repeatedly
-To be able to manage both Internal and External customers.
-Excellent knowledge of accounting principles and concepts specific to OTC
-Knowledge of computer applications and IT trouble shooting
-Good Exposure and Experience in OTC functions, in a Team Leading Role.
-Team expectation and attrition management
Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
