Job expirat
Our client is one of the leading SPA centers in Jeddah, Saudi Arabia. The SPA is approaching the best technology and professionals to provide high quality standards and services for beauty and care industry.
The first branch opened in 1987 and since then the company spread its success among the Kingdom.
The Salon is offering services only for women:
SPA Therapy
Hair Styling
Make Up
Manicure and Pedicure
Kids
Wedding services
HUMAN RESOURCES DEVELOPMENT AND MANAGEMENT
o Oversee the recruitment process of all operational team members and properly prepare successful candidates into the Company culture through the structured orientation process prior to being fully integrated into the operational roster.
o Conduct performance appraisals within the designated timeframe
o Ensure individual and team behaviour and performance target objectives are met through regular training and performance coaching.
o Develop and maintain regular and effective communication with the team to ensure suggestions, questions and training needs are dealt with promptly and professionally.
o Control resources and equipment to ensure that they are adequate for the team to perform their duties to the required standard.
o Review Spa and Salon Procedures and Policies Manual quarterly to ensure all required standards are included.
o Ensure efficient maintenance of attendance and training records.
o Managing payroll costs through an effective rostering system.
o Organization of regular full team and department meetings.
GENERAL MANAGEMENT
o Lead the overall daily functions of the Spa [with the assistant] to meet sales and operational budgets.
o Immediate and effective day-to-day management of the Spa team including attendance, professional behavior and treatment&services delivery.
o Manage facility standards, attending to reported faults, loss or breakages in a timely manner
o Complete weekly / monthly administration and financial reports.
o Effective stock control of all retail, professional and consumables stock within allocated budgets.
o Represent the business at corporate functions and speaking engagements.
o Ensure confidentiality of all Salon&Spa business is maintained and Salon&Spa values are supported.
o Perform all administrative tasks in an organized and professional manner
o Research and implementation of business development including new treatments, services,products, industry information and standards / business systems.
CLIENT RELATIONSHIP
o To ensure that the highest service standards are adhered to and that client experience exceeds expectation.
o Organization and control of all group and corporate bookings, including but not limited to: establishing and liaising with the group contact; following all relevant procedures; liaising with the related companies; catering or conference requirements; team and additional team rosters; ensuring payments are made in advance as per procedure; maintaining a high level of client service and client experience.
o Supervision of membership and VIP clients, including but not limited to: regular client contact; client goal achievement; client results and experiences; balance of treatments&services and sales.
o Ensure client satisfaction and effective management of all client feedback.
o Ensure confidentiality of all client information is maintained
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to lead 25/40 salon and spa employees.
Education/Experience
o Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.Hotel management/Spa Resort preferable
o Ability to read, analysis, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, suppliers, or members of the teamwork. Ability to write speeches and articles for publication that conform to prescribed style and format
o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Ability
o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
o To perform this job successfully, an individual should have knowledge of Word Processing software/windows WX; [Inventory software; Payroll systems; Development software; Human Resource systems; Project Management software and Contact Management systems] preferable
English language fluent is a must!
Monthly fixed salary
Bonuses according to target achievement
Bonuses according to products sales
Medical Insurance
Accommodation and transportation allowance
Free round trip ticket to home every year
2 year contract
VON Consulting este o companie ce ofera solutii complete in domeniul resurselor umane, de la recrutare si executive search, leasing de personal, salarizare si administrare, training si team building, consultanta.
Ne place sa credem ca aducem un suflu nou pe piata romaneasca. Fiecare proiect il abordam cu implicare, pasiune si profunzime. Indraznim sa punem in practica idei noi creand astfel proiecte inovative ce imbogatesc serviciile din piata.
Atitudinea noastra este una deschisa, prietenoasa, dar in acelasi timp responsabila, flexibila pentru ca ne-am propus sa fim pentru clientii nostri un partener si nu un simplu prestator de servicii.
Principalele servicii oferite sunt:
* Recrutare si executive search
* Salarizare si administrare de personal
* Training si team building
* Personnel leasing
* Infiintare firme
* Consultanta in domeniul resurselor umane
Suntem specializati pe domeniile: IT, constructii, vanzari, financiar ??? contabil, farmaceutic, administrativ.
