29-08-2007 | EXPIRA LA 28-09-2007
Job expirat
HP is currently establishing a new team of IT professionals to provide software support for customers in West Europe. As a Software Support Specialist you will be providing high level technical support through information gathering, analytical trouble shooting and problem research.
You will …
-Resolve customer issues using the tools and systems available
-Complete follow-up actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
-Retain ownership of each case until problem is resolved or resolution is identified
-Observe strict compliance to licensing, copyright and trademark legislation
-Protect confidential, sensitive information and materials
If you have /are…
-Technical or IT University Education
-1-3 years IT experience
-Fluent in German Language
-Very good in English language
-Very good knowledge in one of the following areas:
-Microsoft Exchange Server and Outlook
-Microsoft Server Operating Systems
-SQL
-IIS and ISA
-An MCP qualification is considered an advantage
-Excellent customer handling skills
-Ability to prioritize and work under their own initiative
If you feel comfortable with the above mentioned requirements please visit our website www.hp.com/go/jobs where you can apply online to the position number 16640 Software Support Specialist with German Language (location Bulgaria).
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
