08-05-2008 | EXPIRA LA 07-06-2008
Job expirat
Business Environment
Ideas are everything. In finance as in anything else we do. And the ideas we have in finance are right at the heart of our world-wide business.
Finance is a global resource shared by all parts of our business to help them become better managed and control their accounting flows. We manage accounting transactions, provide financial consultancy and training, and ensures that we all comply with legal, tax and internal requirements.
Your ideas about finance can change the things we do. And the things we do can change the world.
Job description:
-Prepare monthly collections strategies
-Effectively forecast month-end metric results
-Report progress on an ongoing basis
-Demonstrate sound judgment, prompt follow-up, and timely escalations
-Learn customer infrastructure, processes, contacts
-Identify, negotiate, and implement payment solutions and customer process improvements
-Document collections in centralized system
-Build and maintain strong internal and external customer relationships
-Identifies “at risk” customers and engages key contacts to resolve issues.
-Follows Company and department policies and processes.
-Facilitate dispute management process
-Identify root causes of problems and recommend solutions
-Communicate issues to cross-functional partners and facilitate dialogue through to resolution
-Identify and implement process changes
-Identify and manage disputed accounts per the dispute resolution process.
-Document and track problem frequencies
Your profile:
Technical skills:
-Economical background
-Work experience in Customer Service
-Fluent English (written and spoken)
-Fluent German (written and spoken)
Soft skills:
-Strong Organization Skills
-Comfortable working with numbers
-Impact-analysis skills
-Forecasting
-Advocate of change
TO APPLY PLEASE VISIT www.hp.com/go/jobs
