Job expirat
PRIMARY RESPONSIBILITIES:
Sales
• Achieve/exceed sales goals as outlined by the company.
Service
• Offer a welcoming greeting to all customers as they enter the store.
• Initiate conversation; ask open-ended questions to determine customer needs.
• Accurately answer routine questions/inquiries in a helpful and courteous manner.
• Present merchandise with enthusiasm, and assist in the selection by making
recommendations to the customer.
• Answer all questions regarding the merchandise and outline features and benefits
with accuracy.
• Accurately advise the customer on use/care of the merchandise.
• Inform the customer of special in-store specials and promotions and their
advantages.
• Process sales as quickly and efficiently as possible.
• Always thank customer for visiting the store and encourage them to return.
• Utilize add-on selling, cross-selling, and merchandise upgrading techniques to
maximize sales.
Merchandise & Display
• Accurately receive and check-in merchandise deliveries to vessel.
• Ensure all merchandise is accurately SKU’d and priced at all times.
• Always present a clean, neat and tidy store according to Corporate HQ’s visual
merchandising directives (i.e. PQ’s – Presentation Quantity).
• Keep shelves and fixtures organized and fully replenished.
• Maintain shop and window displays.
• Assist in periodic inventories.
POS Systems
• Accurately ring and process sales transactions to completion using appropriate
customer service techniques.
• Demonstrate thorough knowledge of all other POS transactions as required by Gift
Shop Manager
Loss Prevention
• Maintain an awareness of theft deterrents.
• Communicate sources of potential loss to management.
• Report all shop thefts to Gift Shop Manager
KEY COMPETENCIES:
• Integrity & Trust
• Drive for Results
• Customer Focus
• Learning on the Fly
• Approachability
• Action-Oriented
• Building Teams
JOB SKILLS REQUIRED:
• Ability to communicate clearly and effectively with customers and colleagues.
• Ability to set and accomplish goals in a team atmosphere.
• Ability to work under pressure and meet deadlines.
• Ability to receive direction and guidance where necessary.
• Ability to continuously lift up to 55 lbs. to effectively maintain appropriate inventory
levels and shop merchandise standards.
• Ability to physically participate and effectively contribute in cruise line’s boat safety
and emergency life-saving drills.
REQUIRED EXPERIENCE:
• 2 Years of retail experience preferred.
• High School diploma or equivalent.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.
• Proficient English-language speaking skills.
• Multiple language skills for certain ship assignments.
C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
