Job expirat
In this role you will be working to support EMEA and WW customers who've outsourced the management of their IT network infrastructure to HP. On a day to day basis you will provide mainly remote change management plus incident (3rd level) and problem management services and act as a high level NW technical expert. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. The DTS team contributes to project related activities by implementing planned network changes, HW refreshes or support other network migrations involving different teams. You may become a DTS technology champion on NW technologies (WAN, LAN, Security expert) or take a DTS customer specialist role (unique technologies, processes) to provide special expertise, care, handle priority cases and share knowledge.
Main Tasks:
- Manage and implement complex NW changes as part of a project implementation for the existing customers, execute NW normal, non-standard or routine changes (LAN, WAN Security), various NW migrations or new device implementations (SW, Routers, LB or Firewalls) Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure
- From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing - F5 Big IP, CISCO ACE, CSS, CSM, VoIP, ¿¿¿
- Ensure network of the customers continues to operate efficiently with minimum downtime
- Understands, synthesis and clarifies customer need
- Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
- Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
- Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
- Acts as point of contact for customers and Delivery Leads for complex technical issues.
- Providing help, coaching and training to TS, CC and GSD teams to spread out network knowledge and experience
To fulfill these tasks, regular standby and overtime work is expected.
Information for applicants:
- This position is based in Slovakia - Bratislava, relocation on your own costs will be needed
- Start date : March 1st, 2010
- Contract permanent with 3 months of probation period
- Full time position
- Working time: standard office hours, no shifts, however regularstandby will be expected
- Salary offered: will be agreed based on candidate`s experience
- Interviewing process: 1st interview over the phone, then 2nd interview in person in Bratislava
- Apply by using this link: https://hp.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=289552
- If any information is needed, please, contact daniel.matuska@hp.com
Requirements:
- At least 3 years experience in IT operations and Network operations
- Cisco Certification to at least Network Associate (CCNA) or equivalent experience
- Experience in troubleshooting a broad range of network technologies
- Strong expertise in at least one specific network technology
- Analytical and complex incident solving skills
- Understanding and clarifying customer needs
- Ability to coordinate complex network changes involving several different support teams
- Ability to meet deadlines
- Fluent English
- Strong communication skills
Technical Knowledge:
From a technical perspective you must be able to demonstrate experience in the following areas:
- Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
- Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
- Administering large-scale and complex WAN networks
- Troubleshooting skills in various technologies (Cisco, HP ProCurve, Checkpoint firewall, Nortel¿¿¿)
- Diagnosing network problems and maintaining network security
Advantages:
- Cisco Certification Network Professional (CCNP)
- Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
- Experience in HP OpenView, HP Procurve switches and knowledge of encryption and Virtual Private Networks would be a distinct advantage
Other advantages offered to employees
- Attractive compensation and benefits
- Exciting opportunity of career and professional development
- Working for one of the most admired international companies in challenging and dynamic environment
- Possibility to work in an international environment
- Regular professional trainings
- Personal annual budget to spend based on your needs (200 providers for sport, cinemas, etc)
- Life insurance
- Financial support during 3 months of sickness
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
