Job expirat
Sales
• Motivate and coach sales team to achieve/exceed sales goals by establishing
effective target- and goal-setting standards; marketing & promotion of merchandise
as directed by Corporate HQ.
• Prepare the sales team to ensure successful key promotions, special sales, and daily
program for specific cruise itinerary to maximize passenger flow on shop floor.
• Analyze sales & inventory reports, providing feedback and results regarding top and
slow sellers to District Manager.
• Track and control budgeted costs to ensure compliance with Corporate HQ’s
strategic direction.
Service
• Ensure that staff is knowledgeable about merchandise being offered and are
informed of product knowledge, selling and customer service techniques.
• Ensure that Sales Associates are strategically placed on shop floor based on
knowledge & skill sets in order to maximize sales.
• Manage customer complaints/comments according to established procedures in a
professional manner.
Merchandise & Display
• Ensure that merchandise is received, available for sale and properly displayed
according to Starboard’s visual merchandising directives. (i.e. PQ’s - Presentation
Quantity)
• Maintain and control inventory according to established Corporate HQ procedures
including timely reporting of damaged merchandise, inadequate/excess inventory
levels, and transfer issues.
• Ensure that merchandise is properly SKU’d and take corrective action as necessary.
• Maintain organized warehouse storage area according to cruise partner’s
established safety guidelines.
POS Systems
• Must have broad knowledge and ability to train Sales Associates on proper
operating/maintenance procedures of POS systems.
Loss Prevention
• Ensure that Sales Associates are aware of proper reporting procedure for
communicating sources of potential loss to management.
• Track and maintain shrinkage levels as directed by Corporate HQ, including taking
corrective action as necessary.
Safety
• Ensure that staff is kept informed and is complying with all safety, security, and
environmental polices as outlined by Corporate HQ and cruise line partner.
Supervisory
• Maintain high employee morale and encourage a collaborative team effort.
• Provide constant on-the-job coaching and guidance for all levels of staff.
• Maintain proper performance documentation including detailed performance
reviews and developmental action plans.
• Ensure that workload is effectively planned, prioritized, and delegated in a timely
manner. Create adequate time for follow-up to ensure proper execution of
directives.
KEY COMPETENCIES:
• Integrity & Trust
• Drive for Results
• Customer Focus
• Business Acumen
• Managing Diversity
• Building Teams
• Interpersonal Savvy
JOB SKILLS REQUIRED:
• Ability to demonstrate exceptional interpersonal skills including the ability to
effectively liaise with cruise line officers and Corporate HQ representatives;
maintaining a high degree of professionalism at all times.
• Ability to communicate effectively, both orally and in writing.
• Ability to restructure plans and effectively respond to changing business needs as
necessary.
• Ability to continuously lift up to 55 lbs. to effectively manage appropriate inventory
levels and shop merchandise presentation standards.
• Ability to physically participate and effectively contribute in cruise line’s boat safety
and emergency life-saving drills.
REQUIRED EXPERIENCE:
• 3-5 Years of Retail Management experience highly preferred.
• High School diploma and college coursework in Retail/Hospitality Management or
Business Administration highly preferred.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.
• Proficient English-language written and speaking skills.
C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
