10-10-2009 | EXPIRA LA 16-10-2009
Job expirat
We are currently recruiting for the position of Front Office Agent with FRENCH and ITALIAN for our offices in BRATISLAVA.
What will be your responsibility
- Handling all incoming helpdesk calls related to Transaction (Invoice Processing) and/or Procurement enquiries, providing support to all customers
- Resolving external calls related to Transaction (Invoice Processing) enquiries within SAP to achieve Service Level Agreement (SLAs) targets and maintain the appropriate control environment
- Fielding incoming calls and emails and document all issues, resolution & follow-up actions in the appropriate helpdesk tool
- Escalation of any vendor disputes
- Recommendation of updates to procedures and user guide to team lead
What we are looking for
- At least secondary school education (Excellent PC skills)
- Fluent knowledge of both French and Italian
- Proven ability to work on own initiative, problem-solving skills
- Ability to work well under pressure and deal with difficult client employees and vendors
- Excellent process and documentation skills
- Ability to build and maintain relationship with clients, team members and colleagues
Place of Work
Bratislava - Slovakia
Type of Employment
full-time employment
What can we offer you
- Market competitive salary and outstanding benefits
- Relocation Bonus
- Work within a professional, and rapidly growing international team
- Work for one of the world's leading management consulting, technology services and outsourcing companies
- Continuous learning and extensive skills development
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
