Job expirat
Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis.
We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients.
Responsibilities:
*Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network and systems infrastructure
*Troubleshoot and resolve hardware and software issues of WAN devices.
*Troubleshoot QoS related issues on the WAN.
*Implement change requests as per business needs on Cisco routers and switches.
Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels.
*Supervising responsibilities including interviewing and training/coaching team members.
*Act as internal escalation source in case team members need assistance.
*Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center
*Keep up to date with new products and services that are supported by GNOC.
*Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
*Any other project specific tasks relating to Operations passed on by the Senior Engineers.
*Perform vendor interaction with internal and external support organizations
*Participate in team projects and project/technology transition
*Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure
*Identify and resolve chronic issues
*Experience in the troubleshooting and performance management of data infrastructure networks
*Customer service skills and client focus
*Fluent English
*4 to 8 years of experience in a similar capacity with a large organization
*Familiar with service management processes
*Ability to read and write English with fluent conversational skills
*Professional certifications, e.g. ITIL, COBIT, relevant technologies
*Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
*Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).
*Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POS
*Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, *OSPF and IP protocols in an MPLS Environment.
*Experience working on CoS, QoS, WRED and related quality of service parameters.
*Good understanding of high availability fundamentals (HSRP and VRRP)
*Hands-on experience of LAN switching technologies: STP, Trunking, Etherchannel
*Knowledge of VPN technologies and IPSec and GRE protocols.
*Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
*Organizational and problem-solving skills
*Exposure to UNIX scripting (Solaris or equivalent).
*Exposure to VoIP and traditional voice technologies.
*Exposure to Multicast environment and knowledge of multicast protocols (IGMP, PIM)
*CCNP/CCDP/CCIP/CCIE Certification
*Exposure to Network Security protocols and platforms (Juniper)
Qualifications:
*Electronics & Telecommunications or
*Electronics or
*IT or
*Computer Science
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
