Job expirat
For our office in Sibiu we are looking for a
Windows 3rd Line Engineer
Colt 3rd line engineers are self-motivated, possess superlative troubleshooting and analysis skills and are prepared to do whatever it takes to maintain our hosting platform and to get the job done with minimal customer impact.
The 3rd line team are responsible for the day to day operational running of Colt entire hosting platform and provide 24/7 cover to the business (on call based). Standard hours are 9 - 17:30
Monday to Friday with out of hours cover being provided on a weekly shift system. Each
3rd line engineer must participate in this system as required. Participation in the out of hours cover will be dependant on successful completion of a probationary period. You will posses excellent communication and team working skills and have confidence working on your own initiative.
Key Responsibilities:
• Co-ordinates rapid response to incidents and problems, ensuring that appropriate action is taken to investigate and resolve them
• Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions
• Determines and initiatives preventive measures, such as identifying and investigating suspect software and other components
• Makes decisions and gives information and advice for incident control, in line with SLAs
• Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders
• Monitors deviations from requirements or SLAs and takes appropriate action
• Analyses problem management processes, advises on improvements and leads project activity to implement them
• Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems
• Support, maintain and grow the Windows hosting platform including Exchange, IIS and MSSQL services.
• Responsible together with the 1st and 2nd line support team team for the smooth running of Colt hosting infrastructure
• Together with 1st line support, and 2nd line support and the R&D team ensuring Colt is delivering best of brand customer support
Measures of Performance:
• Maintaining the KPI performance of the shared hosting platform
• Ensuring the Windows platform is secure and up to date.
Person Specification:
Essential:
• Experience with latest VMWare vSphere
• Windows 2003 and 2008 R2 Server administration
• Microsoft clustering technologies
• Microsoft SQL database administration
• IIS web server administration
• Exchange administration
• Knowledge of core internet protocols .e.g. SMTP, DNS, FTP, HTTP, HTTPS
• Windows PowerShell Scripting
• A very good level of English is essential as this would be daily used in your role and German would be a plus.
Education:
• Bachelor degree in Computer Science
• Any relevant Microsoft qualification such as MS Exchange, MS Lync, MS SQL, MS SharePoint, MSCA, MSCE, Citrix Xenapp/ Xendesktop etc.
Colt began in 1992 with funding from Fidelity Investments. Within a year we’d completed 15 km of our London network, and been granted a PTO licence so that we could offer voice and transmission services. We soon had our very first customer.
We then signed various interconnect agreements and by 1995 had completed the initial phase of our network in London’s West End. That meant we could compete for business amongst the vibrant media, advertising and broadcasting community located in that area. We won more and more customers and by 1996 Colt was floated on the London Stock Exchange and the NASDAQ. We opened for business in Frankfurt, and gained our licence to operate in France.
Our European expansion continued as we raised new capital, won many awards, and began to work in Spain, Switzerland, and deepen our presence in France and Germany.
As of today, we are Europe’s leading information delivery platform, with over 35,000 European business and government customers. We have the fastest end-to-end European Ethernet network, seamlessly connecting over 100 cities. We also own and operate 19 state-of-the-art data centres.
At Colt, we continue to invest heavily in our ability to deliver integrated network and IT managed services. We have over 250 skilled experts, working across a broad range of technologies. We are also helping to lead industry standards and certification for cloud services.
Looking ahead, we are committed to constantly growing our ability to deliver solutions that make a real difference to our customers, and to underpin this with award-winning customer service.