Telemarketing - Team Leader

RESPONSABILITATI

• Provides Telemarketing operational support; development of reporting for Telemarketing and Online agents, Database management, tools and process support, local interface with Marketing and Sales teams.
• Undertakes analysis of data to support the team
• Provides telemarketing services in an outbound capacity on behalf of the Internal Colt clients via email and telephone communication tools to cultivate leads from existing, dormant and new customer listings within defined marketing
• To provide customer service and information provision in compliance with the group’s Quality system and procedures set by the client. campaigns and activities

Key Accountabilities:
• Manage the Telemarketing and E-Chat team
• Contact businesses by telephone in order to solicit sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter details into the system.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust scripts to better target the needs and interests of specific campaigns.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Telephone or write letters to respond to correspondence from customers or to follow up initial contacts.
• Maintain records of contacts and activities.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Conduct client or market surveys in order to obtain information about potential customers.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

Role Requirements:
• 5+ years’ experience in Telemarketing or Telesales Operations,
• Experience of marketing and sales to SMB/SME sectors via direct and indirect channels working within the IT or telecoms industry
• Experience of working and managing cross-functional projects.
• Demonstrable understanding of key business drivers for partners, resellers, fixed telecoms operators, and SME customers
• Excellent communication and interpersonal skills
• Is creative, has imagination and inventiveness to generate new ideas and implement these to the benefit of the business
• Is an analytical and strategic thinker
• Establishes credibility with Customers and COLT employees

CERINTE

DESCRIEREA FIRMEI

Colt Romania is a proactive technology company, focused on designing, implementing and managing Information Technology. Since 2006 it is constantly extending its IT experience and focusing on strengthening relations with its customers and partners. Headquartered in Sibiu, one of the fastest developing cities in Romania which yields great opportunities through its strategic location,Colt Romania looks promising in raising its standards to the same European level. Therefore we are a subsidiary of Colt, Europe’s leading information delivery platform. Colt is Europe’s leading information delivery platform, enabling its customers to share, process and store their vital business information.
An established leader in delivering integrated networking and IT managed services to major organizations, midsized businesses and wholesale customers, Colt operates a 19-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fiber connections into 17,000 buildings and 19 Colt data centers. In 2010, the Colt Data Center Services business was launched to deliver innovative high quality modular data centers which are rapid to deploy and power efficient.