Job expirat
The role will be responsible for taking calls from our 1st line contact centre helpdesk (in English), resolving technical problems to restore services and where necessary passing issues to our 3rd line support (in English) for longer term fix; testing software applications and fixes including the writing of and completion of test scripts that will lead to a recommendation to promote software into the production environment.
Requirements
• Excellent technical troubleshooting and analysis skills in a logical and disciplined manner with attention to detail.
• Ability to administer, maintain, develop Microsoft Windows 2003 server, SQL Server and Microsoft Exchange 2003, ideally with Microsoft MCP qualification.
• Ideally a prior background or experience in Software Testing and/or a Technical Helpdesk Support function
• Customer and Issue Management Skills.
• Good verbal and written English language communication skills, both internally and with customers. Ability to document activities, problems and procedures clearly, accurately and concisely.
• Ability to plan, prioritise and multi-task in a complex and demanding operational environment.
• Ideally an understanding of IT security, applicable legislation and Payment Card Industry regulation.
• A motivated, pro-active, self-starter with a success oriented attitude, willing to learn the Mi-Pay Payment Products.
• A demonstrated ability to work under pressure and tight deadlines in a real-time operational environment.
• Ideally development experience or knowledge in .NET 2.0 (C#) and some HTML/XHTML skills.
Mi-Pay Ltd is a rapidly growing international supplier mobile payment services, whose customers include telecoms and financial institutions. The European business headquartered in the Uk with a pan European support centre in Sibiu, Romania. Mi-Pay has positioned itself as Europe’s leading direct channel top-up service provider.