Job expirat
Role purpose:
• Provide Supply chain support to Set Down area and inventory planning team
• Manage the Defective Chasing from Field
• Manage the BAU repair vendor management
Key accountabilities:
• Responsible for ensuring all spare equipment being issued has its corresponding defective return through :
o Building relevant tracking reports
o Chasing requestors
o Building strong relationship with stakeholders and 3PL local teams
o Monitoring main figures and building KPIs
• Lead on the generation of repair vendors surveys/score-cards to support the reverse logistics
• Responsible for the repairs vendors process
o Working with inventory planning team to decide what to do with Defective equipment
o Once decision made to send to repair,
• Liaise with repair vendors to obtain authorisation numbers
• Create the orders in the 3PL ERP
• Ensure the orders are shipped
• Monitor the aging of the repairs
• Chase repair vendors
• Manage Repair purchase orders for out of warranty items
• Build KPIs and figure to keep track of the activity
• Update the monthly Supply Chain dashboard, providing a summary view of supply chain performance against KPI’s (i.e. Savings etc…).
• Maintain the procurement and supply management share-point, ensuring all information is current and accurate.
• Manage the backorders with our 3PL to ensure quick deliveries to customers. Main interactions with 3PL, Set Down area and inventory planning team
Experience required:
• Provide a customer centric service
• Analytics and reporting
• Appreciation of supply chain processes
Qualifications:
• Ideally educated to graduate level
Colt began in 1992 with funding from Fidelity Investments. Within a year we’d completed 15 km of our London network, and been granted a PTO licence so that we could offer voice and transmission services. We soon had our very first customer.
We then signed various interconnect agreements and by 1995 had completed the initial phase of our network in London’s West End. That meant we could compete for business amongst the vibrant media, advertising and broadcasting community located in that area. We won more and more customers and by 1996 Colt was floated on the London Stock Exchange and the NASDAQ. We opened for business in Frankfurt, and gained our licence to operate in France.
Our European expansion continued as we raised new capital, won many awards, and began to work in Spain, Switzerland, and deepen our presence in France and Germany.
As of today, we are Europe’s leading information delivery platform, with over 35,000 European business and government customers. We have the fastest end-to-end European Ethernet network, seamlessly connecting over 100 cities. We also own and operate 19 state-of-the-art data centres.
At Colt, we continue to invest heavily in our ability to deliver integrated network and IT managed services. We have over 250 skilled experts, working across a broad range of technologies. We are also helping to lead industry standards and certification for cloud services.
Looking ahead, we are committed to constantly growing our ability to deliver solutions that make a real difference to our customers, and to underpin this with award-winning customer service.