11-06-2012 | EXPIRA LA 11-07-2012
Job expirat
• Responds promptly to customer questions, complaints and logs requests in a timely manner
• Uses different software tools to track & solve issues effectively
• Single point of contact for all ticket information
• Ticket investigation when required
• Testing for reproduction of the ticket and confirms the ticket validity (incl. severity, priority, outage)
• Owns the ticket (update & closure)
• Records and documenting details of actions taken
• Proactive product care activities
• Must keep a high level of security and confidentiality when it comes to customer information
• .NET/C# development
• Technical University Degree
• Good .NET/C# knowledge and experience
• Eager to learn new technologies, i.e. Azure
• Experience in Software Integration
• Knowledge / Experience in using software test and development tools
• Knowledge / Experience in software development methodologies and processes
• English proficiency
• German is not mandatory but is an advantage
• Excellent communication skills
• Advanced technical skills
• Client oriented
• Attention to detail
• Able to meet deadlines and handle stress
• Problem solving skills
• Customer Service /Technical Support experience is to be considered a valuable assetWHAT
• Friendly working environment
• Professional Development Plan through the iQuest Career Management program
• Trainings/certifications on the latest technologies
• Regular team meetings and events
• Excellent remuneration package
• Attractive benefits package
• Relocation possibility between Cluj, Brasov or Sibiu
• English language courses
Headquartered in Frankfurt, Germany, iQuest is a software development company, working with state-of-the-art technologies for international market leaders in various business fields. With an outstanding and motivated team in several European offices, we aim to redefine the meaning of Quality in software development.
For more details please visit us at http://www.iquestint.com
