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This is an excellent opportunity for someone looking to build on and develop their career within IT Support as part of a global organization.
The focus of this position will be on providing proactive 1st line technical support for IT systems including Outlook, Microsoft Office and Active Directory. You will be handling incidents via telephone and email, logging issues, managing and prioritizing your workload and liaising with 2nd/ 3rd line support teams where necessary.
The suitable candidate will possess:
- Proficiency in both German and English languages;
- Very good Knowledge of Microsoft Office applications, especially Excel, PowerPoint and Outlook; Windows XP operating system;
- Knowledge of Active Directory is an advantage;
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Strong analytical, technical, problem solving and organizational skills;
- Process and procedure oriented;
- Strong written and oral communication skills;
- Team player, self motivated, organized, detail oriented and able to handle changing priorities;
- Able to communicate problems/issues to customers in a non-technical manner;
Stefanini TechTeam is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini TechTeam’s main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ 1000 employees in EMEA serving a wide range of well known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini TechTeam has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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