Job expirat
Customer Service Specialist
Are you ready for a new challenge and eager to work in the most innovative FinTech company with specialists from all over Europe? Cashcloud is looking for a new motivated team member with advanced knowledge as a Customer Service Specialist. If additionally you have the abilities and skills below, we will be happy to welcome you in our office in Sibiu, Romania.
Your profile:
- advanced experience in providing excellent customer service
- Knowledge of English and any of the languages: French, Spanish and German
- self-motivated, organized and ability to work on several working streams at the same time
- detail oriented and focused on processes
- high level troubleshooting capability
- excellent communication skills, team spirit, fast learning
- an extra plus: experience in payment methods and banking tools
Your responsibilities:
- providing excellent first level support for our customer
- dealing with them in order to satisfy their requests – queries, reported issues, feedback and follow up
- investigate customer issues within the mobile Wallet setup with both internal and external departments and solve those issues
- translations, upon request
- reporting
- social media activities: check the Facebook page, manage customers' comments and answer when necessary
Your Benefits:
- be part of a young and talented team
- work in an international and fast paced environment
- work in a FinTech on a global Megatrend “Mobile Payment”
- participate in trainings to grow both from a professional and personal point of view
- flexible working time
All applications will be treated with full confidentiality.
We are looking forward to receive your resume in English including a motivation letter, your earliest start date and your salary expectation. Please send your application to adriana.milea@cashcloud.com.
Company’s description:
Cashcloud is the wallet of the future – it combines all functionalities of a traditional purse in just one application.
It is the only full-fledged mobile payment application in the market with the following functionalities: Pay contactless with the MasterCard NFC sticker; pay worldwide at more than 36 million merchants with the Prepaid MasterCard; P2P money transfer in real time, combined with social messaging; Digital coupons and cashback offers directly embedded in the app; Real time detailed transaction overview; Loyalty program “Cashcredits”; Parental subaccounts for children.
The application is free for users and is available on the Google Play and Apple App store in France, Germany, Netherlands and Spain. An expansion into 24 countries and 5 different currencies is planned in the near future.
Customer Service Experience
English skills
Cashcloud is the wallet of the future – it combines all functionalities of a traditional purse in just one application.
It is the only full-fledged mobile payment application in the market with the following functionalities: Pay contactless with the MasterCard NFC sticker; pay worldwide at more than 36 million merchants with the Prepaid MasterCard; P2P money transfer in real time, combined with social messaging; Digital coupons and cashback offers directly embedded in the app; Real time detailed transaction overview; Loyalty program “Cashcredits”; Parental subaccounts for children.
The application is free for users and is available on the Google Play and Apple App store in France, Germany, Netherlands and Spain. An expansion into 24 countries and 5 different currencies is planned in the near future.