Job expirat
• Provides Business operational support to the Colt Business Units; Colt Email In-Box management, Returned Invoice Processing, Database management, Internet based market research and data set building, tools and process support,
• Provides BU customer contact support services in an outbound, and potentially an in-bound, capacity on behalf of the Internal Colt clients via email and telephone communication tools to cultivate relationship and leads from existing, dormant and new customer listings within defined initiatives, projects and campaigns.
• To provide customer service and information provision, customer data qualification and compliance with the group’s Quality system and procedures set by the client.
• Contact businesses or individuals by telephone in order to conduct customer account sales and marketing support of Colt services.
• Explain specific Colt initiative or campaign to customers in-line with Colt Business units criteria, be confident in responding to customer questions.
• Obtain customer information such as name, address, and payment method, and enter details into the system.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain names and telephone numbers of contact persons of potential customers.
• Answer telephone calls from potential customers who have been solicited through advertisements, Colt web site, campaigns, Colt EU compliance projects.
• Telephone or write letters to respond to correspondence from customers or to follow up initial contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule or route telephone call or appointment requirements to the appropriate sales team or representatives, ensuring customers receive a call back or meeting to address their needs.
• Conduct client sales or market surveys in order to obtain information about potential customers.
• Deliver prepared talks, reading from scripts that describe business need between the customer and Colt, in order to persuade potential customers to agree to further engagement or compliance with the identified need (Colt E-invoicing, SEPA compliance).
• Be flexible in taking on business operational support activities, projects or initiatives from the different Colt Business Units as agreed by the BOSS team management.
Business knowledge:
• Sound understanding of current global marketing initiatives / approaches
• Excellent understanding of the internal processes, applications and tools
• Excellent communication and interpersonal skills
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to work well under pressure and meet tight deadlines
• Self-motivated and an ability to energise matrix and virtual teams to meet objectives
• Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources.
• Good competence in MS Office applications; Word, Excel, power point also working in a SharePoint environment
• Ideally, Sound technical or conceptual knowledge of voice, data network and data centre services
Experience required:
• 2+ years’ experience in customer support in sales and/or marketing, preferably in the B2B environment
• Experience of marketing and sales to SMB/SME sectors via direct and indirect channels working within the IT or telecoms industry
• Experience of working and managing cross-functional projects.
• Excellent corporate/commercial understanding of business and financial issues
• Demonstrable understanding of key business drivers for partners, resellers, fixed telecoms operators, and SME customers
• Excellent communication and interpersonal skills
• Is creative, has imagination and inventiveness to generate new ideas and implement these to the benefit of the business
• Is an analytical and strategic thinker
• Establishes credibility with Customers and COLT employees
Qualifications required:
• Technical or Business related Degree
• Excellent command of the English language in order to understand and speak confidently to English speaking customers
• Excellent knowledge of English grammar and spelling as well as a business conversational knowledge of at least one other language : Italian, French, German, Spanish or Dutch
Colt began in 1992 with funding from Fidelity Investments. Within a year we’d completed 15 km of our London network, and been granted a PTO licence so that we could offer voice and transmission services. We soon had our very first customer.
We then signed various interconnect agreements and by 1995 had completed the initial phase of our network in London’s West End. That meant we could compete for business amongst the vibrant media, advertising and broadcasting community located in that area. We won more and more customers and by 1996 Colt was floated on the London Stock Exchange and the NASDAQ. We opened for business in Frankfurt, and gained our licence to operate in France.
Our European expansion continued as we raised new capital, won many awards, and began to work in Spain, Switzerland, and deepen our presence in France and Germany.
As of today, we are Europe’s leading information delivery platform, with over 35,000 European business and government customers. We have the fastest end-to-end European Ethernet network, seamlessly connecting over 100 cities. We also own and operate 19 state-of-the-art data centres.
At Colt, we continue to invest heavily in our ability to deliver integrated network and IT managed services. We have over 250 skilled experts, working across a broad range of technologies. We are also helping to lead industry standards and certification for cloud services.
Looking ahead, we are committed to constantly growing our ability to deliver solutions that make a real difference to our customers, and to underpin this with award-winning customer service.