Job expirat
Job profile
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers
• Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support
• Build customer and partner loyalty through customer orientation, responsiveness and accountability
• Work in an international environment and collaborate with your team to provide high-level support
Our support engineers:
• Work in a state-of-the art technology environment and have access to the best technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers incidents
• Take part in extensive training and career development programs, including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• Train in rooms with the latest audiovisual learning aids
CORE:
• 3-5 years strong design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
• Familiar with troubleshooting tools like Event ViewerPerfmon, component specific debugging logs etc.
Domains:
• Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr)
• Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
• Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)
Job Highlights & Benefits:
• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Employee Stock Purchase Plan
• Bonus according to performance
• Employee software discounts
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• Relocation package
Working at Microsoft is an opportunity of a lifetime!
The Bucharest Global Technical Support Centre offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products to expand their skills and plan the advancement of their careers.
Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.
Interested in this opportunity? Please submit your English application, salary expectation and earliest possible entry date online at eJobs or at:
www.microsoft.com/emea/careers