Job expirat
Candidates should be based in, or having the intention to relocate to Bucharest
Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson's customers.
Job Description
This role should be concerned with managing the introduction of new services and changes into the GSDC Back Office teams.
Ensure end - end services are introduced successfully within operations (capturing all relevant requirements).
Co-ordinate across ESL the deliver of new services
Be responsible for the performance of new Services introduced
Responsibilities
Own & manage within the functional domain the introduction of new projects/services.
Takes responsibility for the delivery into Operations of key ongoing programs of work - integration of new hardware for capacity expansions, new application deliveries etc.
Ensures that Operations resource plans are in place to meet project timescales.
Ensures that handover criteria are met by the project (Transition to Operations or TTO, Work Orders.
Monitor costs, timescales and resources used and ensure that time reporting is captured correctly within the online tracking system.
Report on key metrics relating to the quality and timeliness of Operations delievery as defined in the Operations KPI's.
Participate in end to end CTO program user group to improve the efficiency of future deliveries and processes.
Take accountability of end to end services introduced.
Take ownership of issues/faults experienced within function domain areas and follow through to resolution.
Technical expertise:
Has 4-6 years of IT/ISP implementation experience and management of software and hardware delivery timescales.
Experience of implementation of large scale capacity programs in a complex Telco/IT environment.
Operations background in a large scale and diverse Telco/IT environment.
Understanding of the various network dependencies and the customer services supported by the network elements.
Proficient in Progress Reporting - methods and techniques for reporting progress and financial compliance against an agreed plan.
Proficient in Risk Management - The identification, assessment and management of risks, which could result in capacity shortfalls and impact to service quality.
Behavioral competences:
Planning and Organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems
Decision Making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information
Goal Orientation - Maintaining focus on agreed objectives and deliverables whatever the circumstances
Cross-Functional and Inter-Disiplinary Awareness - Understanding the needs, objectives and constraints of those in other disciplines and functions
Follow-up and Monitoring - Checking progress against targets, reporting as necessary and taking action to resolve issues
Academic background:
Academic degree level
Preferred: degree in Project Management
http://www.ericsson.com
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally.
More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
This is a fantastic opportunity to work for a global organization, in a teamwork environment where you are empowered to drive your career and always encouraged to find creative ways to succeed. You shall be involved in high profile projects and execute your advanced technical skills in a company like Ericsson, where innovation is the key to success.
