Job expirat
Candidates should be based in, or having the intention to relocate to Bucharest
Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson's customers.
Job Description
To ensure sufficient cover of the customer provisioning systems. Enabling new customers to be provisioned and activated on to the network as well as supporting the CC, service requests and their systems.
Take responsibility to ensure the smooth running and support of business critical Provisioning systems
Manage PR's through to resolution of PR's raised by the business.
Look at ways to improve the way Provisioning Back Office operates and maintain the high level of productivity within the team.
Responsibilities
Responsible for monitoring end to end customer provisioning requests, including, activate/deactivate of handset or customer services, failed Ports, handset routing, mobile internet, etc. Dealing with Activation errors as they arise.
Service Orders including ROI MNP, Port Ins/Outs, MSISDN/IMSI swaps, and retires.
Maintain stability of applications through regular housekeeping and maintenance activities.
Provide resolution to service requests and faults identified by other areas and raised via a corporate system that relate to Provisioning systems. Manage escalations and co-ordinate implementation of root cause fixes with SI teams and IT Development.
Service Assurance Tests, Work Order Approvals, Daily Provisioning report and production of reports and documentation when required.
Pre-provisioning - AUC Only, SMPPROV, SMPPAY.
Data Integrity tickets - Which may vary from Xenicom/Peoplesoft Updates and Un-billable ADC/Billing updates.
UM rebuilds, (scenarios include failed Port IN's and failed MSISDN / IMSI swaps).
Assist the Provisioning Team Leader in verifying and optimising process and procedure flows.
Technical expertise:
In depth knowledge of customer provisioning systems in a telecom environment. (ideally with Provident experience)
Evidence of previous experience preferably within an Operations or Support environment
3 years experience in ORACLE-SQL and UNIX shell scripting
Strong platform experience (UNIX, NT, Oracle )
Soft skills:
Team player, logical thinker with problem solving abilities, flexible, motivated with strong customer service orientation
Academic background:
Technical qualification in IT/Telecoms
A minimum of 3 years in the Customer Provisioning IT Telecom Sector
For all candidates we require advanced English skills, both oral and written and communication skills
http://www.ericsson.com
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally.
More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
This is a fantastic opportunity to work for a global organization, in a teamwork environment where you are empowered to drive your career and always encouraged to find creative ways to succeed. You shall be involved in high profile projects and execute your advanced technical skills in a company like Ericsson, where innovation is the key to success.
