Job expirat
- providing remote 2nd level incident, partially change and problem management services and act as a subject matter expert by providing technical guidance in the event of any service escalations;
- performing complex network changes involving different teams under guidance of Deep Technical Support team (3rd line);
- all change management in the environments under his/her responsibility;
- define and execute work orders to implement changes;
- customer contact on the projects/tasks he/she is responsible for;
- provide consulting;
- implementation and system management.
- 1 - 2 years experience in IT operations and Network operations is mandatory
- Cisco Certification to at least Network Associate (CCNA) or equivalent experience
- Experience in troubleshooting a broad range of network technologies
- Strong expertise in at least one specific network technology
- Analytical and complex incident solving skills
- Understanding and clarifying customer needs
- Ability to coordinate complex network changes involving several different support teams
- Ability to meet deadlines
- Fluent English (mandatory)
- Fluent French (mandatory)
- Strong communication skills
Technical Knowledge:
From a technical perspective you must be able to demonstrate experience in the following areas:
-Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
-Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
-Administering large-scale and complex WAN networks
-Troubleshooting skills in various technologies (Cisco, HP ProCurve, Checkpoint firewall, Nortel…)
-Diagnosing network problems and maintaining network security
Advantages:
- Cisco Certification Network Professional (CCNP)
- Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
- Experience in HP OpenView, HP Procurve switches and knowledge of encryption and Virtual Private Networks would be a distinct advantage
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si v¿¿rsat: 392.440 Lei
Nr. autoriza¿¿ie Agent de Munca Temporara: 17/2005
Autoriza¿¿ie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si v¿¿rsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
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