Manager Product Support - European Headquarters

Global Consulting

28-05-2003 | EXPIRA LA 20-01-2005

Job expirat

RESPONSABILITATI

Global Consulting is a leading provider of Human Resource Capital Solutions. We offer our clients a broad range of professional services, including: Personnel Recruitment, Executive Search, Compensation & Benefits, Payroll & Personnel Administration, Psychological Assessment and Leased Personnel.

Descrierea postului
- Conception of the contents and planning of technical product trainings and special trainings
- Creation of the technical documentation
- Coordination of the whole hardware and software support for sales companies, distributors and OEM partners
- Initiative resp. support and supervising of hardware and software relevant on-site tests, functional testing and analysing of qualitiy
- Supporting the further development, eg. of drivers, interfaces, software systems and all other software products
- Take over of other tasks according directions of the superior

Cerinte
A) TECHNICAL requirements
- Very good knowledge of common network topologies, host systems, computer operation systems, major software products such as the Microsoft or McIntosh environment, standard and printer software as well as very good knowledge of the interfaces for hardware electronics / mechanics
- Very good knowledge of conception and organisation of trainings
- Good comprehension of common programming languages (not actual programming)
- Very good knowledge of the laser Printer and Copier market and products, incl. the respective vendors of these products as well as the competency to recognise trends and developments in the IT area
- Very good knowledge of the international IT market, especially concerning competitive products, existing service organisations and the new coming products and trends in the IT area
- Very good knowledge of electronic photographic techniques, printing, faxing, scanning
- Deep technical understanding combined with respective knowledge of electronic photographic technologies, printer systems and copy systems preferably
B) PERSONNEL requirements
-. Pronounced economic thinking and administrative acting
-. Customer and solution oriented thinking and acting
-. Pronounced skills in negotiation, coordination and organisation
-. Experience in functional and personal leading of staff
-. Very good knowledge in project management
-. Very good analytic intellectual power
-. Very good written and oral presentation style, sovereign, binding manners
-. Very good knowledge of the English language, oral and written
-. Willingness to travel regularly