Join IBM-Cehia (Brno) as a Customer Support Representative

MANPOWER Romania

18-09-2008 | EXPIRA LA 24-09-2008

Job expirat

RESPONSABILITATI

Manpower is IBM’s global partner in supplying workforce solutions, supporting IBM in the recruitment of talented individuals who will join IBM team. We currently recruit for IBM Global Services Delivery Center in Czech Republic, Brno, motivated and experienced candidates to take over the following responsibilities:


-German, French, Italian, Spanish or Dutch language on excellent level
-English language on communicative level
-Excellent communication acquirements
-Very good customer care skills
-Stress-resistant capability
-Enthusiastic person, willing to work in a team and to learn new things
-Basic IT knowledge - familiar with PC systems as end user
-Ability to work well in multicultural environment
-Responsiveness and flexibility, learning skills and high motivation


CERINTE

Communication with customers (over the phone or email) in their native language (German, French, Italian, Spanish, Dutch)
-Be available to receive any new calls and to solve customers problems (Answering calls about installation, maintenance and technological support)

-Escalate queries when required to appropriate personnel (in English language)
-Ensure consistent productivity and quality of service
-Administration connected to statistics and databases
-To be able to learning about IT and to work in IT environment


BENEFICII OFERITE

-Motivating salary and additional benefits
-Extra pay if on sick leave
-Extra pay if working on 3 shift model (about 20 to 25 % towards your salary)
-4 weeks paid holiday plus 1 week paid time off
-Food vouchers
-High standard educational program
-Possibility of temporary accommodation
-Relocation package up to 30 000 CZK
-Friendly and professional working environment in very new office building
-Young and multicultural team.

Please note that the above position requires the candidate’s availability for a minimum 2 years relocation in Brno, Czech Republic.


DESCRIEREA FIRMEI

Manpower is reinventing the employment services industry by helping employers and individuals adopt new approaches to the evolving world of work.
Manpower calls this approach Contemporary Working.
Contemporary working is about what s now and what s next in the world of work. Manpower offers insight and advice that enable clients and candidates to make the right choices and make the most of what s happening now and what is coming next in the changing world of work.
Manpower Professional-our line of business dedicated for specialists and management level. Creating opportunity. Guiding careers. Providing insightful solutions.
Our global network of over 4,400 offices in 73 countries and territories allows us to meet the needs of our clients in all industry segments, whether they are global, multi-national or local companies

Head Quarter
Str. Ion Campineanu, Nr. 11, Union International Center, Etaj 2, Sector 1, Cod 010031
E-mail: romania@manpower.ro
Tel: (+40.21) 312.18.98; Fax: (+40.21) 312.18.87

Professional Branch
Str. Ion Campineanu, Nr. 11, Union Center, Etaj 2, Sector 1, Cod 010031, Bucuresti
Email : executive@manpower.ro
Tel: (+40.21) 312 36 18 ; Fax: (+40.21) 312 36 76

Bucharest Admin Branch
Str. Gh.Manu, Nr.5, Atlantis Center, etaj 1, Sector 1, Cod 010442
E-mail: bucuresti@manpower.ro
Tel: (+4021) 650.00.80; Fax: (+4021)650.00.87

Bucharest Industry Branch
B-dul Unirii, Nr. 18, Sector 4, Cod 040107
E-mail: bucuresti@manpower.ro
Tel: (+4021)301.85.40; Fax: (+4021)301.85.41

Timisoara Branch
Str. Medicinei, Nr. 1B, Cod 300041 Timisoara
E-mail: timisoara@manpower.ro
E-mail: Tel: (+40 256) 309 481; Fax: (+40 256) 309 482

Brasov Branch
B-dul Grivitei, Nr.42, Cod 500182, Brasov
Email: brasov@manpower.ro
Tel: (+40.268) 424. 296; Fax: (+40.268) 428.850

Cluj Branch
Str. Govora, Nr. 8, Cod 400664, Cluj-Napoca
E-mail : cluj@manpower.ro
Tel: (+40.264) 442.744; (+40.264) 425.330; Fax: (+40.264) 442.911

National Branch
Str. Ion Campineanu, Nr. 11, Union Center, Etaj 2, Sector 1, Cod 010031, Bucuresti
Email : national@manpower.ro
Tel: (+40.21)312.30.32 ; Fax: (+40.21)312.02.92