Job expirat
Candidates should be based in, or having the intention to relocate to Bucharest
Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson's customers.
Network Operation Center (NOC) is part of the global footprint for regional delivery of Managed Services
NOC GSDC Romania is today one of the primary operations centers and will focus on Telco customers running Ericsson's corporate global voice and data networks.
Within the NOC GSDC Romania there are three units focusing on the various aspects of delivery, Ops Support, Front Office and Back Office (Network and Application).
The organization is responsible for provisioning and operation of our customer's data, voice network. Within the responsibility are complicated fault restorations (Assurance), technical changes, configuration management, readiness, security, performance management, preventive maintenance, provisioning and consultancy.
Job Description
Maintain maximum service availability in the Mobile Packet Core .
Maintain effective and accurate communication at all times.
Ensure faults are investigated and resolved within defined SLAs.
Responsibilities
Participate in a shared on-call rota and provide 3rd line support to ARC shift engineers.
Perform software upgrades and implement changes to Production packet network.
Continued development / review of process & procedures within the Team to drive improvements & efficiencies - ensure they are adhered to by the team.
Liaise with Core ARC Manager during Major incidents to ensure appropriate business / technical communications are maintained with all key business areas.
Produce technical reports on critical service affecting incidents .
Create and Submit Work Orders to OCM to ensure the business has accurate overviews of all Network changes being implemented.
Ensure that all proactive tasks / faults are completed by the team and escalate anomalies.
Technical expertise:
Advanced knowledge of MPC platforms - min 3 yrs experience in a 3G environment
Strong background in Operations - knowledge of best working practises, service awareness and customer impact - min 3 yrs
Strong fault finding abilities and ability to work unsupervised.
Soft skills:
Team player, ability to prioritize work, good attention to detail, flexible approach to duties, excellent communication skills inside and outside the team, ability to take ownership to responsibilities.
Academic background:
Educational background in a recognised Telecommunications or related Academic Qualification.
Preferable:
Background of formal Nokia training in Core elements - Packet Switch and IP
For all candidates we require advanced English skills, both oral and written and communication skills
http://www.ericsson.com
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally.
More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
This is a fantastic opportunity to work for a global organization, in a teamwork environment where you are empowered to drive your career and always encouraged to find creative ways to succeed. You shall be involved in high profile projects and execute your advanced technical skills in a company like Ericsson, where innovation is the key to success.
