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Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson's customers.
Job Description (Assurance):
Liaison with required parties to ensure the co-ordination and evaluation of change building, testing, approval & implementation is undertaken in a proactive manner, whilst reducing risk to operational services and eliminating adverse impact on customers.
Attendance / chair change advisory board meetings and subsequent publication of change status via schedules / calendar
Ensure change is facilitated in a pro-active and dynamic manner, particularly focused on reducing risk and minimising adverse service impact
Effective communication of all change requests proposed to affected Business areas, irrespective of status
Development an ongoing management of all change & configuration management procedures, adhering to business best practice
Undertake risk analysis and impact assessment against all changes proposed, whilst interfacing with support groups and customer
Review all changes proposed and implemented and undertake the provision of updates to a configuration management database
Initiate trends analysis reporting, identifying repeat instances of problematic implementations
Identify and baseline all required assets that will be populated and accurately maintained within a configuration management database
Identification and implementation of required software tool(s) to provide an effective and efficient service, adhering to business best practices
Technical expertise:
At least one year experience of an IT and / or telecoms environment
Customer focused
Meticulous nature with a high attention to detail
Good analytical skills
Good knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access)
Behavioral competences:
Ability to show initiative to resolve issues
Meticulous, methodical, analytical, flexible, assertive and tenacious nature
Good written and assertive verbal communication to all staff internally and 3rd party vendors
A self starter, showing initiative and creativity
Effectively prioritise work, whilst showing a clear sense of direction
Team player
Ability to work under pressure whilst achieving objectives within challenging timescales
Academic background:
ITIL qualifications (Foundation / Practitioner level)
For all candidates we require advanced English skills, both oral and written and communication skills
Candidates should be based in, or having the intention to relocate to Bucharest
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally.
More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
This is a fantastic opportunity to work for a global organization, in a teamwork environment where you are empowered to drive your career and always encouraged to find creative ways to succeed. You shall be involved in high profile projects and execute your advanced technical skills in a company like Ericsson, where innovation is the key to success.
