Job expirat
Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries;
Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues;
Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy;
Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times;
Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs;
Communicate positively with team members, customers, and other partners;
Working hours are organized in shifts to cover operation hours Monday – Sunday, 8 am – 8 pm, including public holidays;
Process training of 6 weeks is provided, no departures are granted in the training period;
4 exams need to be cleared in the training period in order to get qualified for the job.
Excellent Customer Service skills;
Very good orientation in Information Technologies;
Written and verbal fluency in German language;
English language on sufficient level to understand all training materials in English in both written and verbal format;
EXTRA LANGUAGE BONUS 1500CZK/ MONTH;
EXTRA PERFORMANCE BONUS UP TO 3250CZK;
JOINING BONUS - 1000€
RELOCATION PACKAGE 350€
Attractive compensation package relevant to experience;
Development possibilities in the international environment;
Excellent training and development opportunities within the company;
Training will be provided abroad, then the job will be located in Brno;
Language courses, lunch vouchers.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.