21-03-2012 | EXPIRA LA 20-04-2012
Job expirat
• Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries;
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues;
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy;
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times;
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs;
• Communicate positively with team members, customers, and other partners.
• Written and verbal fluency in GERMAN language
• English language on sufficient level to understand all training materials in English in both written and verbal format
• High School Diploma or equivalent;
• Customer Service skills are an advantage;
• Strong written and verbal communication skills;
• Passion for customer care;
• Willingness to work in a contact centre environment;
• Organizational and multitasking skills
• Ability to work in dynamic situations and achieve goals
• Analytical skills, ability to identify solutions
• Computer literate
• Motivating salary & benefits;
• Career growth opportunity ;
• Opportunity to use language skills on daily bases;
• Connection to high-tech environment, working in friendly multinational environment;
• A great chance for you to gain experience working for a very large international company in a vibrant city like Brno, Czech Republic.
ADECCO RESURSE UMANE este lider mondial in servicii de recrutare si selectie de personal.
