Job expirat
Company description:
Since 2004, 300 IT consultants from 24 different countries around the world have joined NATEK company to build and grow NATEK International Consulting and Outsourcing Services with activities throughout the European region and Asian Countries. Natek is located in 6 different countries - Bulgaria, Czech Republic, France, Poland, Romania and Slovakia, and has 2 offices in Asia to serve the prestigious international companies established in these areas. The companies have chosen NATEK as a partner and provider.
www.natek.eu
Job Purpose/Scope: Client Operations Head is fully responsible for managing operation(s) for Company Client(s) and ensures smooth everyday operation of the whole Client/Company engagement.
Responsibilities:
• Manages the day-to-day operation to ensure client satisfaction with respect to company operational methodology.
• Ensures that contractual requirement for the engagement are met.
• Manages expansion of the engagement.
• Analyzes the trends and plans accordingly
• Ensures seamless communication and interaction with the client
• Acts as a contact and escalation point for Client Vendor Manager.
• Ensures that the team is staffed in accordance with the relevant contractual documentation and operational requirements
• Manages the whole operation with respect to people related matters, on the engagement level is responsible for retention and job satisfaction
• In cooperation with other functions ensures timely billing and engagement budget management as well as appropriate infrastructure for smooth functioning of the engagement.
• Represents company and the engagement during meetings with existing and potential clients.
Requirements:
• University education
• 5 years of relevant work experience in management and client facing role(s)
• High level of working English
• Previous exposure to multicultural working environment is an advantage
• Good people management and customer handling skills
• Analytical skills
Salary: upon agreement (depending on experience)
Benefits:
• job in international environment with latest know-how
• personalized and continuous education internally and abroad (induction training, soft skills training, domain training, managerial training), opportunity to learn from scratch a new profession
• carrier growth, personal and professional development
• traveling possibilities for projects, business trips and relocation packages
• young and multicultural team with people from 15 different countries
• motivating salary package and other benefits (health insurance, bonus plan, financial
assistance, meal tickets, language courses, team-building events)
International Consulting and Outsourcing Services