Job expirat
Providing 2nd line technical support for more complex incidents received from the 1st line in respect of clients/ services supported.
Primary objectives are to
¿ Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details.
¿ Apply business and technical knowledge to meet resolution targets.
¿ Adhere to escalation procedures.
¿ Flag materials for reuse i.e. capture/create new solutions for the Knowledge Management System.
Capabilities:
¿ Experienced in 1st/ 2nd line support engineer with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office.
¿ Minimum 1 year experience in Service Centre or Customer Service environment preferred.
¿ Experience with Lotus Notes, SMS and m-technology an advantage.
¿ Cisco VPN broadband and standard dial-in applications an advantage.
¿ Team player with ability to work under pressure.
¿ Enthusiastic, with a "can do" attitude.
¿ Ability of working on shifts.
Language Requirements:
Very good language skills in verbal and written German and good English.
Application language
All application forms must be submitted in English.
Attractive salary
Training package
Opportunity of personal development in multinational environment
Employment contract
With more than 59,000 employees, Capgemini is a global leader in consulting, technology, outsourcing and local professional services.