Job expirat
The main duties of the Customer Service Advisor are to:
Provide first line technical support for all incoming calls in respect of clients and services supported by Capgemini.
Meet or exceed the telephony service level agreement when responding to all incoming calls.
Accurately record and classify all incoming calls with appropriate priority, category and incident summary details.
Apply business and technical knowledge to meet resolution targets.
Correctly assign calls that cannot be resolved to appropriate resolving team.
Adhere to escalation procedures.
Flag materials for reuse i.e. capture/create new solutions for the Knowledge Management System.
Capabilities :
Excellent verbal and written communication skills.
Professional telephone manner.
Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
Basic technical support experience an advantage but not necessary.
Previous Service Center or Customer Service experience strong advantage.
Language Requirements:
Written and verbal multilingual skills required. Candidates must possess very good German and good English skills.
Additional information:
Flexible, well-motivated team player, ability to work under pressure.
Ability of working on shifts.
Application language:
Application form and attachments must be submitted in English.
Attractive salary
Training package
Opportunity of personal development in multinational environment
Employment contract
With more than 59,000 employees, Capgemini is a global leader in consulting, technology, outsourcing and local professional services.