Job expirat
Provide first line technical support for all incoming calls in respect of clients and services supportes by Capgemini.
Meet and exceed the telephony service level agreement when responding to all incoming calls.
Accurately record and clasify all incoming calls with appropriate priority, category and incident summary details.
Apply business and technical knowledge to meet resolution targets.
Correctly assign calls that cannot be resolved to appropriate resolving team.
Adhere to escalation procedures.
Flag material for reuse i.e. capture/ create new solutions for the Knowledge Management System.
Excellent verbal and written communication skills.
Professional telephone manner.
Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
Basic technical support experience an advantage but not necessary.
Previous Service Center or Customer Service experience strong advantage.
Verbal and written multilingual skills required. Candidates most possess very good French and good english skills.
Flexible, well- motivated team player, ability to work under pressure.
Ability to work on shifts.
Application form and attachments must be submitted in english.
Attractive salary.
Training package.
Opportunity of personal development in multinational environment.
Employment contract.
With more than 59,000 employees, Capgemini is a global leader in consulting, technology, outsourcing and local professional services.