Job expirat
• Coordinates all activities in the team;
• Is involved in professional development of the agents;
• Coaches each member of the team;
• Assures good comunication with clients;
• Participates at meetings, team building and plans them together with the Management Team;
• Individuals should provide evidence of experience and results in:
• Telemarketing industry
• Customer Service
• Interest and knowledge of IT field
• Working in Excel especially with databases, graphics and interpreting them
• Foreign Languages:Italian and English
Personal skills and qualities
• Leadership skills
• Experience in coordinating a team of 1 year at least
• Experience in Telemarketing and Teleselling would be an advantage
• Team management skills
• Communication skills
• Results orientation
• Solution oriented
• Adaptability
• Flexibility
• Creativity
• Team player
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
