Job expirat
Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned.
Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies.
Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.
Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information.
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees (e.g., assemblers, operators, clerical).
We are searching a Supervisor for our inbound customer care project in the car – renting industry. As a Supervisor you will be responsible for the operational results of your team of agents. Do you like coaching people and develop a team? Than this is the right position for you.
- Experience in coordinating a team of 1 year at least (within a Contact Center environment would be a plus)
- Fluent in written and spoken German (as close as possible to a native speaker)
- Fluent in written and spoken English
- Leadership skills
- Team management skills
- Project management skills
- Communication skills
- Results orientation
- Solution oriented
- Adaptability
- Flexibility
- Empowering
- Creativity
- Team player
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
