Job expirat
Management of the telemarketing operators
Ensure service profitability
Maintenance and monitoring of customer satisfaction levels
Ensure production of the management reports necessary to achieve and to demonstrate achievement of the objectives and customer satisfaction targets
Act as a point of liaison and communication with the in-country service teams and the international customers
Liaise with the International Services Development Team in order to develop and improve the service.
Any other duties as assigned by your line manager.
Experience in managing a team of agents of at least 1 year
Written and spoken fluency in Italian. Fluency in German or English will be a distinct advantage
Ability to interact with the client
Capability to train and motivate the agents, tune the script, monitor performance
Autonomous and optimist person
Experience in a multi-language call center is a plus
Professional and pleasant working environment within a multinational company
Competitive salary
Periodical, intensive and free training
First-class working conditions, latest hardware available
Adecco este lider mondial in domeniul resurselor umane, avand deschise peste 6.600 de birouri in 70 de tari ale lumii.
Fondat in Elvetia la 20 August 1996 ca urmare a fuziunii companiilor Adia (infiintata in 1957) si ECCO (infiintanta in 1964), Adecco este administrat de o echipa multinationala ce dispune de o remarcabila experienta in domeniu.
Zilnic, peste 700.000 de persoane isi gasesc un loc de munca prin reteaua Adecco, ca urmare a gamei de servicii personalizate oferite celor peste 250.000 de clienti.
Conform clasamentului intocmit de prestigioasa publicatie Forbes, Adecco este in prezent, una dintre cele 500 de mari companii din lume.
Adecco este cotat la bursele NYSE (ADO), Swiss Exchange (ADEN) si EURONEXT Premier Marche.
Adecco in Romania
Misiune: asigurarea succesului profesional intr-o lume in continua schimbare.
Adecco ofera zilnic solutii flexibile si adaptarea legislatiei in vigoare reusind, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 6.000 de noi locuri de munca, in doar 6 ani de la infiintare.
La baza succesului inregistrat se afla transpunerea in practica a valorilor grupului:
- onestitate si integritate;
- responsabilitate sociala;
- orientare spre nevoile clientului;
- inovatie si creativitate;
- comunicare si spirit de echipa;
- transparenta;
- deplina legalitate
