Customer support

RESPONSABILITATI

Responsibilities:
INFIRMIER / Care Support Worker- Provide support, advocacy and information to the individuals we support.
Provide emotional and practical support to service users. Help service users meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, and preparing meals and drinks.
Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping. Enable service users to achieve Independence as far as possible in alt areas of their life by providing appropriate information, opportunity, training, counseling and support.
Help service users to identify and choose their support needs.
Assist in devising, implementing and reviewing care plans.
Example of some of the tasks you will have to perform:
Provide a safe, comfortable and supportive home for the individuals we support.
Support service users to actively contribute to the running of their own house.
Participate in rotas, which may include day, evening, weekend and Bank Holiday working and sleeping-In duties at night.
Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.
Report any maintenance and repair in the house, to the Service Manager/Team Leader Provide First Aid services at the house/service when necessary once trained to do so.
Assist the individuals we support to present themselves as valued members of the local community.
Create opportunities for social and leisure activities with service users. Introduce service users to arrange of facilities and amenities in the local neighborhood and wider community.
Ensure that the rights of the people we support are always protected and respected.
Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation In decision making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain. Active promote the highest level of customer satisfaction.
Protection of their property. Maintaining links with family and friends.
Liaise with other professionals on behalf of the individuals we support.
Maintain contact with a wide range of outside professionals, e.g. general practitioners, dentists, and therapists etc.
Liaise with Day Service providers.
Keep records and participate in administrative tasks.
Assist in writing, receiving and updating of individual care plans in conjunction with the Team Leader.
Assist and participate in the wide range of administrative tasks necessary for the smooth running of the house/service.
Follow all of the company's financial procedures,
Participate in the opportunities provided for training and development.
Participate in regular supervision to: receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.
Share best practice, to develop and enhance the service provided as well as work environment
Participate In an annual appraisal co-ordinates by your line manager.
Attend staff development programs, training courses, seminars and workshops as required.
Skills and experience:
Previous care work experience (formal or informal) is desirable. Domestic assistance Is an integral part of the job so housekeeping and cooking skills are required;

CERINTE