Job expirat
My Client is looking for a Call Analyst Allocation Incident Coordinator with engineer resource allocation experience to oversee the allocation of calls for specific contracts, ensuring that all calls are progressed in a manner that ensures the customer's SLA is met and to analyse any failures by driving effective problem management. The ideal candidate will need allocation skills, analytical skills and a familiarisation of problem management (ITIL) style Key Responsibilities Monitor the allocation of all calls, chasing the relevant teams and updating the calls as necessary. Run appropriat...
Salary is up to ¿¿18k (per year)
http://www.theitjob.com/search/jobs/3596631%5Fcall%5Fanalyst%5Fnorthampton%5Fnorthamptonshire%5Feast%5Fmidlands%5Fuk%5Funited%5Fkingdom_job.asp