Job expirat
We are now hiring several GERMAN& ENGLISH speakers for a newly ramped project in our offices in Bucharest
Your main tasks will be to
Provide first level Support to Client
Perform initial level of problem identification and attempts resolution
Ensure that correct resolutions are found and involves appropriate areas in resolving problems when needed
Develop and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
Shares information required for the team to be successful
Strong customer service attitude
Flexible for shift working. Shift pattern in place covering 7:00am to 8:00pm Monday-Friday and on call at weekend.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
