Job expirat
The position is part of the Information Management & BackOffice team and is a direct report of one of the Senior WFM Planners. The operational execution of the tasks of the WFM back office worker takes place on behalf of one or several Client Teams. For an unambiguous insight in scheduled and available capacities on all sites, every WFM back office worker uses the same WFM/planning tools.
Our future colleague will be responsible for the calculation of required capacity and seats(work places) of assigned projects/Client Teams, for personnel staffing (schedules) of assigned projects/Client Teams, in such a way that pre-defined goals are met (eq optimal occupancy and project agreements are achieved). They will also be responsible for the administration of new and existing agents in the WFM tools.
Responsible for the personnel staffing of the assigned projects, in such a way that preset targets are met or approached as best as possible.
Specific responsibilities:
• Make, review and if necessary adjust the automatically (system) generated personnel planning, signal abnormalities, faults and shortcomings.
• Adjustment of the production planning with given leave, sickness, training, other activities etc
• Approve/reject leave requests, availability scheme, shift trades, etc.
• Publication of the schedules to the CSR’s and other stakeholders
• Signal and report possible bottlenecks/issues to the WFM consultant.
• Update and spread relevant reports
• Keeping up to date of the planning documents with regard to the projects, skills, availability and (if applicable) other arrangements with de CSR’s and temporary employees.
• Good English skills
• A good knowledge of Excel
• A strong customer focus with a commitment towards delivering results
• Excellent communication and analytical skills
• Performance and results oriented
• Good planning and organizing skills
• Flexibility and adaptability
• Positive attitude and team player
• Reliable and punctual
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
