Job expirat
Provide customer service and technical support for internal and external Enterprise product customers;
Troubleshoot hardware and software issues and identify product/network/applications issues;
Perform software commissioning of Core Network elements and integration with related network elements;
Interface with engineering partner to locate technical problems that may arise during the engineering process;
Interface with third party to locate technical problems that may arise during the integration;
Use various department tools, technical knowledge, lab equipment, and on-line resources for customer issue resolution;
Use trouble ticket system for tracking customer interactions and issue resolution;
Communicates highly technical information to both technical and non-technical personnel;
Creates and maintains documentation on technical procedures within a technical Knowledge Base application;
On-site support (up to 50%) for site survey, installation and acceptance test when necessary;
On-call 24/7 support when necessary.
At least 2 years experience in network operations, maintenance and/or technical support activities;
Experience in delivering and managing core network infrastructure;
Knowledge of Linux/Solaris/UNIX Operating Systems and scripting;
Strong knowledge of SS7 Protocols (MTP, SCCP, ISUP, TUP, TCAP, MAP, INAP/CAP, IS-41/WIN) with thorough call flow analysis capability at message and parameter level;
Knowledge of SIGTRAN protocols (SCTP, M3UA, MTP3, SCCP, TCAP);
Knowledge of Dialogic products - DSI Stack / SIU, HMP is a plus;
Knowledge of ANSI and ITU signaling protocols;
Knowledge of VOIP telephony systems, including SIP based;
Knowledge of the OSI model and protocols;
Knowledge of CDMA Wireless Data Networks and equipment (PDSN/HA) or GSM / LTE Wireless Data Networks and equipment (SGSN/SGW and GGSN/PGW for UMTS/HSPA);
Knowledge of SQL / Oracle;
Experience with Java and Web Services;
Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering or equivalent work experience;
Ability to work with customers, internal business unit organizations, and third party vendors;
Willingness to work in "Business Hours" & "Non Business Hours" exceptionally;
Self-starter, capable of taking initiative to identify and solve problems and improve work environment;
Strong customer service experience, technical support and troubleshooting skills;
Experience with an enterprise data center or a large network is a plus;
Desire to learn new technologies and best practices;
Good command of English.
Romanian branch of MIND CTI Ltd, a leading global provider of billing and customer care, accounting and management solutions for multiple IP services including Voice, Data, Content and Unified Messaging.