Job expirat
Do you have experience working with relational databases on a variety of platforms? Are you passionate about helping customers and solving problems? Then Embarcadero Technologies is looking for you!
Our Global Customer Support is seeking Technical Support Representatives who are enthusiastic customer advocates interested in joining a growing global company The Technical Support team assists Embarcadero customers worldwide who rely on its products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications.
Responsibilities
• Provide frontline technical support ensuring customers have a positive experience with Embarcadero Technologies’ Global Customer Support.
• Evaluate and troubleshoot customer issues while tracking details in the Customer Relations Management system.
• Communicate directly with customers to identify, reproduce, and resolve reported issues.
• Identify, replicate, and document customer reported product defects and enhancement requests.
• Develop and test workarounds when and if applicable.
• Interact with internal and external department resources for problem determination, resolution, and escalation.
• Keep up-to-date on technical aspects of Embarcadero’s products.
• Participate and articulate test cases for management and the product development team when necessary.
• Process incoming requests for license keys and customer-specific inquiries.
• Work independently to resolve customer issues.
• Efficiently manage individual request queue ensuring service level commitments are met.
• Develop a high-level understanding of Embarcadero Technologies’ award-winning products.
Requirements
• Solid relational database skills in any of these databases:
o Oracle, DB2, SQL Server, or Sybase.
• Excellent troubleshooting and debugging skills.
• Strong customer service skills.
• Ability to professionally provide top level customer service to a diverse customer base.
• Excellent communication skills. Fluent in English, both written and verbal.
• Strong working knowledge of the Microsoft Office Suite including Outlook and Windows Platform Expertise.
• General knowledge of software design and implementation.
• Four-year university degree or sufficient relevant work experience.
Preferred Skills
• Multilingual- preferred German and French.
• Intermediate/Advanced knowledge of SQL, PL/SQL, DDL and DML
• Previous Technical or Customer base support (1-3 years)
What will we offer you:
• career opportunities
• professional and personal development trainings
• the opportunity to work with the latest technologies on the market
• central office with cafeteria, recreation room etc.
• a development process that allows everybody to participate and share ideas
• a bounded team where work becomes fun
Embarcadero Technologies Romania is the Iasi-based R&D center of Embarcadero Technologies Inc. It was started in 2006 and it is now the one of the largest IT companies in Iasi, being responsible for some of the best development and database tools in the entire industry (as JBuilder, C++ Builder, RAD Studio, DBArtisan, Delphi, ER/Studio to name just few of the 16 projects we deal with in Iasi).
Founded in 1993, Embarcadero is headquartered in San Francisco, California, with offices located around the world.
Embarcadero serves more than three million users in thousands of companies and organizations worldwide. From independent software vendors, systems integrators and value added resellers to government organizations, OEMs, and IT and R&D groups within large enterprise teams, Embarcadero tools empower developers and database professionals to design things right, build them faster, optimize and run them better. Embarcadero products are used in the most demanding vertical industries in 29 countries and by more than 97% of the Global 2000 world’s biggest companies.
For more information about our company and products please visit www.embarcadero.com. If you are interested, please send us your resume or ask questions about all open job opportunities in Iasi at careers.ro[at]embarcadero.com. Only selected candidates will be contacted.