Job expirat
Our Global Customer Support is seeking Technical Support Representatives who are enthusiastic customer advocates interested in joining a growing global company The Technical Support team assists Embarcadero customers worldwide who rely on its products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications.
Responsibilities
• Provide frontline technical support ensuring customers have a positive experience with Embarcadero Technologies’ Global Customer Support.
• Evaluate and troubleshoot customer issues while tracking details in the Customer Relations Management system.
• Communicate directly with customers to identify, reproduce, and resolve reported issues.
• Identify, replicate, and document customer reported product defects and enhancement requests.
• Develop and test workarounds when and if applicable.
• Interact with internal and external department resources for problem determination, resolution, and escalation.
• Keep up-to-date on technical aspects of Embarcadero’s products.
• Participate and articulate test cases for management and the product development team when necessary.
• Process incoming requests for license keys and customer-specific inquiries.
• Work independently to resolve customer issues.
• Efficiently manage individual request queue ensuring service level commitments are met.
• Develop a high-level understanding of Embarcadero Technologies’ award-winning products.
Do you have experience working with relational databases on a variety of platforms? Are you passionate about helping customers and solving problems? Then Embarcadero Technologies is looking for you!
Requirements
• Solid relational database skills in any of these databases:
o Oracle, DB2, SQL Server, or Sybase.
• Excellent troubleshooting and debugging skills.
• Strong customer service skills.
• Ability to professionally provide top level customer service to a diverse customer base.
• Excellent communication skills. Fluent in English, both written and verbal.
• Strong working knowledge of the Microsoft Office Suite including Outlook and Windows Platform Expertise.
• General knowledge of software design and implementation.
• Four-year university degree or sufficient relevant work experience.
Preferred Skills
• Multilingual- preferred German and French.
• Intermediate/Advanced knowledge of SQL, PL/SQL, DDL and DML
• Previous Technical or Customer base support (1-3 years)
What will we offer you:
• career opportunities
• professional and personal development trainings
• the opportunity to work with the latest technologies on the market
• competitive salaries
• sport activities
• central office with cafeteria, recreation room, etc.
• a development process that allows everybody to participate and share ideas
• a bounded team where work becomes fun
SC Embarcadero Technologies SRL was founded by Embarcadero Technologies Inc. as a Romanian branch of the company. The main responsibility is to complement the current Research and Development Department with local talent.
Embarcadero Technologies Inc., empowers application developers and database professionals with tools to design, build, and run software applications in the environment they choose. A community of more than three million worldwide and 90 of the Fortune 100 rely on Embarcadero CodeGear and DatabaseGear product lines to increase productivity, openly collaborate, and be free to innovate. Founded in 1993, Embarcadero is headquartered in San Francisco, California, with offices located around the world.
For more information, please visit www.embarcadero.com . In order to apply please send us your CV at careers.ro[at]embarcadero.com . Only selected candidates will be contacted.