Job expirat
The Brilliant Manufacturing Support Engineer is responsible for resolving product, configuration, and application issues/questions for the GE Digital Brilliant Manufacturing Solution.
• Responds to customer requests via phone and email.
• Owns and manages personal caseload and performs callbacks and case follow through as defined by the Case Management Guidelines.
• Research and troubleshoot issues involving all aspects of the Brilliant Manufacturing Solution, including automation, data collection/storage, visualization, analytics and manufacturing execution software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct configuration issues.
• Creates content for the Technical Support Knowledgebase.
• A strong dedication to quality customer service.
• Proven ability to learn new technologies and software quickly.
• Exceptional ability to rapidly diagnose, reproduce and solve complex customer problems.
• Exceptional written and oral communication skills.
• Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority situations simultaneously.
• Exceptional troubleshooting, customer service and analytical skills.
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach.
• Positive attitude when dealing with customers and co-workers.
• Strong common sense and logical reasoning skills.
• The ability to quickly reproduce a customer problem, isolate cause, and drive resolution is critical to this role as is in-depth technical, application and domain knowledge.
• Strong customer, situational, and time management skills.
Technical Requirements
• Experience with both premise and cloud based installations.
• Strong domain knowledge, particularly in the areas of manufacturing automation, control, and analytics.
• Strong SQL Server background (2008 and 2012), particularly in the area of debugging stored procedures and diagnosing performance related issues.
• The ability to debug javascript and client side sql script.
• Experience with object oriented programming concepts.
• Troubleshoot issues using a variety of applications (Chrome Dev Tools, WebEx, Sql Profiler, etc).
• Experience with Apache and IIS web servers.
• Experience with VMWare or other virtualization environments.
• Strong background in client/server application architecture.
• Strong background with Windows domain architecture (Clustering, LDAP, etc).
• Experience with PTC Thingworx is a plus.
• Experience with GE Digital applications is a plus.
You will enjoy :
• Opportunity for career development through access to internal opportunities, trainings, regular feedback and coaching from direct managers.
• Advantages and discounts on certain services such as gyms and different other partners.
• Life insurance and medical subscription.
• Meal Tickets.
• Great benefits package with a bonus system as your results plus a system of periodic evaluation.
• A strong team dynamic and lively environment with many career opportunities in a multinational company.
• Doing business in a young and professional , in a location with the best facilities.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
