Job expirat
Work with Client Delivery business units to ensure Xerox tools are in place including supported 3rdparty applications to generate revenue.
Work with the Eastern Global Delivery Centres & Supply Chain to ensure tools are working optimally and provide service improvement projects throughout the tool suite.
Technical interface with Finance and Billing teams to ensure accuracy of data from the tools.
Support Change Management and its controls including attendance of the weekly/adhoc CAB board meetings
Support of RFP solution and technical design requirements, including solutioning of new deliverable to meet customer needs. Support Xerox sales engagement within MPS accounts and ensure that the contract deliverables are technically achievable.
Escalation Management, from initial issue through to a successful conclusion/closure ensuring customer satisfaction.
Support of new revenue opportunities across the lines of businesses we support.
Support infrastructure and application test cycles to ensure in scope solution components and devices are compliant prior to deployment into the customer account.
Manage team in alignment with business needs and support in recruitment/retainment strategy.
Input into Learning and Development training strategy process and support the team accreditation and up skilling of staff.
Maintain a good communication path with key customer contacts, and third parties, as appropriate. Management of team based across different geographies
Support cross skill training across team in order to ensure there are no single points of failure and that there is sickness and holiday cover.
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
The role
Support the Head of Technology Applications and Compliance Support in the management of the European technology team to deliver the contracted service for the Managed Service business. Provide support and on-going improvement in business processes through the use of relevant tools and technology.
Knowledge/Skills/Abilities:
Strong skills with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and Microsoft Project
Strong presentation skills, both in creating a presentation, and delivering the presentation
Strong time management skills
Ability to complete tasks methodically and on time
Strong communication skills - verbal and written
Ability to manage a cross functional team environment
Ability to manage virtual teams
Ability to multi task and prioritise many initiatives
Fluency in English
Mathematics – Knowledge of basic statistical analysis and algebra
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving –- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance.
Operations Analysis — Analysing needs and product requirements to ensure contract deliverables are technically achievable
Communication — Utilising organisational and communication skills to speak and listen to business, both orally and through written documentation
Must be cognisant of international cultural differences. Fluency in English is required. Additional languages are not required
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
