Job expirat
Do you have a passion for helping customers and solving problems? Do you have experience working with relational databases on a variety of platforms? Then Embarcadero Technologies is looking for you!
We are seeking a Technical Support Engineer for our Iasi team. The Technical Support team assists Embarcadero customers worldwide who rely on its products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications.
Key Responsibilities
• Provide technical support for Embarcadero products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues.
• Evaluate, troubleshoot and follow-up customer issues while tracking details in the Customer Relations Management system.
• Identify, replicate, and document customer reported product defects and enhancement requests.
• Develop and test workarounds when and if applicable.
• Interact with internal and external department resources for problem determination, resolution, and escalation.
• Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary.
• Keep up-to-date on technical aspects of Embarcadero’s products.
• Participate and articulate test cases for management and the product development team when necessary.
• Help our customers get more efficient by designing, building, optimizing and running software applications and databases across multiple platforms and programming languages in order to be more productive.
Requirements:
• Strong customer service skills.
• Strong language skills either German, French or Spanish, written and orally, in addition to English are preferred.
• Solid networking skills (software) in Windows environment, both on server and client side.
• OOP knowledge and programming skills (C++, Delphi) are a plus
• Previous experience in a technical or support environment
• Ability to multi-task and seamlessly transition from one skill set to another
• Other OS expertise is considered a plus (Mac, Linux).
• Excellent troubleshooting and debugging skills.
• Excellent written and oral communication skills.
• General knowledge of software design and implementation.
• Four-year university degree or sufficient relevant work experience.
We offer:
• Career opportunities.
• Professional development training.
• The opportunity to work with the latest technologies on the market.
• Competitive salaries.
• Central office with cafeteria and recreation room..
• A development process that allows everybody to participate and share ideas.
• A bonded team where work becomes fun.
Embarcadero Technologies Romania is the Iasi-based R&D center of Embarcadero Technologies Inc. It was started in 2006 and it is now the one of the largest IT companies in Iasi, being responsible for some of the best development and database tools in the entire industry (as JBuilder, C++ Builder, RAD Studio, DBArtisan, Delphi, ER/Studio to name just few of the 16 projects we deal with in Iasi).
Founded in 1993, Embarcadero is headquartered in San Francisco, California, with offices located around the world.
Embarcadero serves more than three million users in thousands of companies and organizations worldwide. From independent software vendors, systems integrators and value added resellers to government organizations, OEMs, and IT and R&D groups within large enterprise teams, Embarcadero tools empower developers and database professionals to design things right, build them faster, optimize and run them better. Embarcadero products are used in the most demanding vertical industries in 29 countries and by more than 97% of the Global 2000 world’s biggest companies.
For more information about our company and products please visit www.embarcadero.com. If you are interested, please send us your resume or ask questions about all open job opportunities in Iasi at careers.ro[at]embarcadero.com. Only selected candidates will be contacted.