Job expirat
The role: Team Leader - Learning and Development
Major responsibilities:
•Leads a multinational operations team consisting of 10+ L&D Administrators.
•Takes care of performance reporting of SLAs and KPIs.
•Recruits new team members and handles the staff planning
•Manages the employees’ performance reviews and disciplinary measures
•Is involved in new hire trainings and coaching of L&D Administrators
•Manages client escalations and escalated HR issues from the team
•Organizes Team and Client meetings
•Liaises with internal departments, e.g. IT, HR and Facilities
•Manages Change Requests and is involved in Projects
•All other duties as assigned.
• Degree in Business Administration, Human Resources, Psychology or Law.
• Minimum of 2 years similar working experience, ideally in Business Process Outsourcing / Shared Service Center environment and related to HR administration.
• Experience in administrating Learning Management Systems.
• Experience in leading a team.
• Native or fluent speaker of Romanian and English. Further languages will be regarded as an asset.
• Good written and oral communication skills, ability to communicate clearly and precisely.
• Ability to multi-task, prioritize work and manage time based on business needs.
• Excellent administration skills and good organization skills with attention to detail.
• Advanced problem solving and resolution skills to include when to escalate and identify trends.
• Knowledge of Romanian legislation and procedures concerning HR issues would be an asset.
• Experience of major HRIS (e.g. SAP) would be an advantage.
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
